Scheduled for plumbing service after previous plumbing company closed. Called day of appointment about coming early which was fine. Diagnosed issue and reported what needed to fix it. Kept us informed and gave further info if didn't resolve issue due to being an old fixture. So far have not had any other issues. Very satisfied with their service.
So happy I called Home Town Heroes! Prompt, professional, efficient and courteous. Glad to recommend!
Great job! Field tech was perfect gentleman, honest in his evaluation and explained as he went along. Textbook example of how it should go.
2.10.2025. Justice and Caleb came out today to solve an odd pluming issue which resulted in water leaking from my ceiling. Justice took his time to evaluate the issue, communicate what he thought, work to minimize the impact to my house. They did a fantastic job. They were so professional, patient, and I felt listened to. I utilize Hometown Heroes for heating and cooling and because I had such great service with them I called for the plumbing service. I was not disappointed. I highly recommend them for heating, cooling and plumbing. DW I had great service and would recommend Hometown Hero’s for their excellent customer service, timely response, pricing, efficient service. I left a call on Saturday not expecting to get a call until Monday. I got a call within 30 minutes from Josh. He was friendly and thorough. Told me he’d have someone out between 12 and 1 pm. Joe called me a little after 12 and said he was on his way and will be there in 20 minutes. Joe was efficient, thorough and and knowledgeable. He fixed my issue, explained what he did, explained what I needed to prevent further damage, gave me pricing and discounts. Joe amazing.
These guys are on-time, professional, friendly, and they explained every part of what they were doing.
Andrew and his coworker were excellent. They were on time, friendly and did a great job talking through things. Can’t speak highly enough of them and hometown heroes in general. Highly recommend them to anyone needing heating and cooling work.
Always on time, polite, professional and helpful. Would not go anywhere else
Andrew Campbell is one smart cookie, immediately addressed my issue and had me up and running in no time at all, three different companies had zero clue what was wrong and couldn’t fix the short I had, thank you Andrew and this wonderful company, I will definitely be referring this company to all friends and family in the future
Steve and his crew just left after installing a new hot water heater, now I don’t have to worry about my 26 yr old tank going out. They were fast and efficient. He was nice about answering all my plumbing questions. They have my recommendation.
The guys we so quick and very professional. I appreciate how they handled the issue at hand and explained what would happen with the repair. I will definitely be using this company for years to come and will recommend them to everyone. Thank you so much it means the world to us that we have our water back up and running.
Very professional plumbing service visit. Very timely and efficient. Highly recommend hometown hero’s. I will be having them preform more work on my home.
Andrew did an amazing job coming to fix my heating unit I was highly satisfied with the work he did his kindness,friendliness and professional really made me feel at peace I would definitely use him for all my future needs. And the best part is he came on time and did not charge me a cent more than he told me over the phone.... Thank you so much for being so great Andrew
Our Holy Grail for A/C, heating, and plumbing services. We've been clients of theirs for a few years and every experience has been very satisfying. Folks are courteous and friendly, and transparently honest about costs and solutions. Wish all service providers remembered that their customer's satisfaction is paramount to generating new business, maintaining old business, which, in turn, produces profitability. From our perspective, top notch! 💯
On time, very professional and accomodating. Very reasonable pricing.
Eric helped me unload my mulch while he was waiting for his gauge to measure the pressure in my system. Heroes indeed. Edit: Two years later: There was a bit of a hiccup on my recent service call. It was super cold at the technician, probably in a bit of a hurry, misdiagnosed my furnace. I caught the error and pointed it out to them. That was, of course, a rather frustrating experience for both of us. Nonetheless, I was impressed with the way they handled the situation. They admitted the error, took the charges off my account, and gave me a special price on the parts for fixing the real problem. Everyone makes mistakes, but they went above and beyond to make it right.
Mr. Trevin Bailey did a great job. He's a Good man, friendly and expert in Job. Thank you so much for your service.
I was impressed by the extent and detail of the inspection. It alerted us to a serious issue with the older furnace. Appreciated the quality of the job.
Awesome service and great folks who will do whatever they can to make you a customer for life. Truly fantastic customer service that goes above and beyond and it’s why they will continue to get my business.
Amazing service. Called when our furnace stopped working. They came within 30 min after we called them. The technician was very friendly and did an amazing job helping us get our furnace running in a quick time. Very appreciated on this cold day.
Service man was great. Friendly and knowledgeable. Found the problem and had parts ordered in about a half hour. Top notch.
Technician was excellent!! Very knowledgeable, respectful & polite. Wonderful service will definitely use again
Fast response on a Sunday when the temp was 10 degrees. We actually caused a fuse to blow replacing humidifier on furnace. They figured it out quick and even helped us with the humidifier. Great job and experience with Andrew.
Very nice man and he fixed my problem. I need to buy a new starter assembly if he can find one so I can avoid future problems.
Couldn’t recommend this company more for all of your HVAC and plumbing needs.
Excellent at what he was doing, his name escapes me, very knowledgeable and taught me a few tips. Thank you.
Thought my concrete floor was going to have to be Jack hammered up for repair according to Roto Rooter. Not needed. Thanks Steve. Will call you next time if I have any plumbing needs Bill Ong
Justice, Lead Tech, was on time, provided in-depth diagnostic information for recommended repair(s) with cost estimate. Easy to understand, very experienced and completed work quickly. Invoice was less than estimated. Gained valuable industry insights and will only use Hometown for all plumbing, furnace and A/C needs.
I was very pleased to have met Andrew H. from Hometown Heroes. His professional integrity was impeccable and immediate received when he came to answer my urgent call. After so many visit since my installation, I was beginning to believe I had been misinformed. As I said meeting Andrew he came in and identified the problem , he came his professional attitude and listen , and assured me he was going to get it fixed, It took 2 visits, but most of all he confirmed my concerns and assured me it would be fixed. I give God the praise for his help. Thank you Andrew H.